Online Terms of Use
Effective date / Last updated: October 23, 2026
These Terms of Use ("Terms") govern your access to and use of bioelite.org and any related mobile site, patient portal, booking and intake tools, phone and text lines, email, social media pages, and other digital platforms (collectively, the "Service") operated by BIOELITE Hormone Health and Wellness LLC ("BIOELITE," "we," "us," or "our"). "Provider" or "clinician" means a physician, nurse practitioner, physician assistant, or other licensed health care professional who provides clinical care to you through BIOELITE.
By using the Service, booking an appointment, or making a purchase, you agree to these Terms and acknowledge our Privacy Policy and Medical Disclaimer, which are incorporated by reference. If you do not agree, do not use the Service.
Eligibility. The Service and BIOELITE's clinical services are for adults 18 and older only. By using the Service, you confirm that you are at least 18.
Clinical care is also governed by separate documents. Your medical care is also governed by the intake forms, informed consents, financial policy, and any other documents you sign as a patient. If those documents conflict with these Terms about clinical care, the signed patient documents control.
THESE TERMS LIMIT BIOELITE'S LIABILITY FOR USE OF THE WEBSITE AND NON-CLINICAL SERVICES AND REQUIRE INDIVIDUAL ARBITRATION OF CERTAIN NON-CLINICAL DISPUTES, WITH A RIGHT TO OPT OUT (SEE "DISPUTE RESOLUTION"). THEY DO NOT REQUIRE ARBITRATION OF, OR LIMIT LIABILITY FOR, MEDICAL NEGLIGENCE CLAIMS.
These Terms are written in English. If a translated version conflicts with the English version, the English version controls.
THE SERVICE DOES NOT PROVIDE EMERGENCY SERVICES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. Do not disregard or delay seeking medical advice because of anything on the Service.
Medical Services and Related Advice
Medical evaluation, diagnosis, prescribing, and treatment decisions are made by the licensed clinician responsible for your care, using independent professional judgment. A consultation does not guarantee a prescription, a specific treatment, or a particular outcome.
Website content, including blogs, health guides, pricing pages, and chat or AI assistant responses, is for information only and is not medical advice. Using the website, submitting a form, or making a general inquiry does not create a clinician–patient relationship. That relationship begins only when a BIOELITE clinician accepts you as a patient after the required intake and evaluation.
Follow your clinician's instructions. Contact your clinician promptly about side effects or concerns, and seek emergency care for severe or life-threatening symptoms. Continue to see your primary care provider and other health care professionals as recommended.
BIOELITE offers hormone therapy (including testosterone replacement therapy and alternatives), peptide therapy, estrogen-management medications such as anastrozole, medical weight management, sexual health care, and lab testing. Growth hormone is prescribed only when clinically indicated and permitted by law. Services and medications vary by clinical need and by state.
Telehealth Services
Where telehealth is available. BIOELITE offers telehealth to patients located in states where our clinicians are licensed. At the time of each telehealth visit, you must be physically located in a state where your treating clinician is licensed to practice. You agree to tell us your accurate location at each visit. We may verify your location, and we may reschedule, end, or decline a visit if you are outside a permitted state.
Hours. Telehealth visits are available seven days a week, 8 a.m.–8 p.m. ET. In-person visits at our Boynton Beach, Florida office are by appointment only, Monday–Friday, 9 a.m.–5 p.m. We do not accept walk-ins. All times are Eastern Time.
Technology and consent. Telehealth visits use secure audio-video technology. You are responsible for a private location, a working device, and a reliable internet connection. Your clinician may decide that telehealth is not appropriate for your condition and require an in-person visit or a referral.
Risks of telehealth. These include, among others:
- The information transmitted may not be enough (for example, because of poor image resolution) for your clinician to make an appropriate decision.
- Equipment or connection failures could delay evaluation or treatment.
- Missing or incomplete medical records could lead to adverse drug interactions, allergic reactions, or other errors.
- Security protocols could fail and cause a privacy breach, and some communication methods, such as text messages, are less secure than others.
Prescriptions, Controlled Substances, and Refills
Valid evaluation required. Prescriptions are issued only after an appropriate clinical evaluation, never based solely on a questionnaire, form, chat, text, or payment. Prescriptions are filled by licensed U.S. pharmacies. Compounded medications are not FDA-approved. See the Medical Disclaimer.
Controlled substances. Testosterone is a Schedule III controlled substance. Controlled substances are prescribed only when clinically indicated and in compliance with federal law (including DEA rules) and the law of the state where you are located. Some medications or states may require an in-person evaluation.
Labs and monitoring. Ongoing therapy requires the lab work, follow-up visits, and monitoring your clinician orders. If you do not complete required labs or follow-up, refills may be delayed or stopped.
Identity and accuracy. You must provide government-issued identification when requested and complete, truthful health information, including all medications and other prescribers. You agree not to get the same or similar controlled medications from other prescribers without telling your BIOELITE clinician.
Refills. Refills are authorized at your clinician's discretion. We do not authorize early refills, and lost, stolen, or damaged medications may not be replaced.
Misuse. BIOELITE may stop prescribing, or end the clinician–patient relationship with appropriate notice and transition of care, if there is misuse, diversion, sharing or selling of medication, altered prescriptions, falsified information, or failure to follow the treatment plan. We may report suspected diversion or fraud as the law requires.
Ownership of Service
The Service and its content, including text, design, graphics, logos, icons, images, audio, video, interfaces, code, software, and their selection and arrangement ("Content"), are owned or licensed by BIOELITE and protected by U.S. and international intellectual property laws.
You may view and download one copy of the Content for personal, non-commercial use. You may not copy, modify, publicly display, or commercially use the Content, reverse engineer any software, or remove proprietary notices. This license ends automatically if you violate these Terms. When it ends, you must destroy any downloaded materials.
BIOELITE and related logos are trademarks of BIOELITE. Other trademarks belong to their respective owners. Nothing on the Service grants a license to use any trademark without written permission.
Acceptable use. You may use the Service only for lawful purposes. You may not: (1) send spam or unlawful messages; (2) send or store infringing, obscene, threatening, defamatory, or otherwise unlawful material; (3) send or store malicious code; or (4) interfere with the Service or its systems. We may suspend access for misuse.
Reviews, Testimonials, and User Content
If you post comments, reviews, or other content on public areas of the Service ("User Content"), you give BIOELITE a non-exclusive, royalty-free license to display that content on the Service. You are responsible for your User Content. Do not post health information you want to keep private.
Testimonials require separate written consent. BIOELITE will not use your name, image, story, or health information as a testimonial or in marketing without your separate, signed written authorization. You may withdraw that authorization in writing for future use. These Terms do not grant that permission.
Disclaimer and Limitations of Liability
Scope. This section applies only to your use of the website and other non-clinical parts of the Service, such as content, online tools, booking, and payment features (the "Website Services"). It does not apply to, and does not limit, any claim for medical negligence or malpractice, or any other claim arising from medical care or treatment provided by a BIOELITE clinician ("Clinical Claims"). Clinical Claims are governed by applicable law, including Chapter 766, Florida Statutes, where it applies.
THE WEBSITE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BIOELITE DISCLAIMS ALL WARRANTIES ABOUT THE WEBSITE SERVICES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE SERVICES WILL BE ACCURATE, COMPLETE, UNINTERRUPTED, OR ERROR-FREE.
TO THE FULLEST EXTENT PERMITTED BY LAW, BIOELITE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM THE WEBSITE SERVICES. BIOELITE'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE WEBSITE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID BIOELITE FOR THE WEBSITE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100.
These limits do not apply to liability that cannot be limited under applicable law, including liability for gross negligence, intentional misconduct, or fraud, or BIOELITE's obligations under HIPAA and other privacy laws. Some states do not allow certain disclaimers or limits. Where those laws apply to you, some of these limits may not apply, and you may have additional rights.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless BIOELITE and its officers, employees, and agents from third-party claims, losses, and reasonable attorneys' fees arising from (a) your violation of these Terms, (b) your misuse of the Website Services, or (c) information you knowingly falsify. This section does not require you to indemnify BIOELITE for its own negligence or for Clinical Claims.
Account, Password, and Security
You may hold only one account, for your own personal use, and you must be 18 or older. Provide accurate, current information and keep your password confidential. You are responsible for activity under your account unless you tell us it has been compromised. If you suspect unauthorized use, contact us right away at [email protected] or (561) 821-3005. You may not sell or transfer your account.
Links to Other Websites and Third-Party Applications
The Service may link to third-party websites and applications, such as labs, pharmacies, maps, payment processors, and certification seals. BIOELITE does not control and is not responsible for their content, products, security, or policies, and a link is not an endorsement. Review their terms and privacy policies before using them.
AlphaX app. The AlphaX app at alphax.bioelite.org is provided by BIOELITE and has its own privacy notice. These Terms apply to it unless the app presents separate terms.
Payment Terms and Fees
Self-pay only. BIOELITE is a self-pay practice. We do not accept or bill health insurance, Medicare, or Medicaid, and we do not submit claims for you. You are responsible for all fees, whether or not you seek reimbursement from a health plan. No membership or subscription is required.
Pricing. Fees are shown in U.S. dollars on our Pricing page or quoted before service. Consultations, lab testing, medications, and treatment may be charged separately, and pharmacy charges may be billed by the pharmacy. We may change prices with notice, but changes do not affect services already paid for.
Appointments, cancellations, and no-shows. Please cancel or reschedule at least 24 hours before your appointment. A $50 no-show fee applies if you miss an appointment or cancel less than 24 hours before it, unless the delay was caused by an emergency or by BIOELITE. You authorize us to charge this fee to your payment method on file. Telehealth patients who join more than 15 minutes late may be rescheduled and treated as a no-show.
Refunds. Fees for services already provided (such as completed consultations and labs drawn or processed) and medications already dispensed are non-refundable, except as required by law or agreed in writing. If we cancel a service you prepaid and do not provide it, we will refund that amount to your original payment method. BIOELITE may issue other credits or refunds case by case.
Billing disputes. If you believe you were charged in error, contact us at [email protected] within 60 days of the charge, and we will work with you to resolve it. Please contact us before filing a chargeback.
Payment processing. Payments are processed by third-party processors such as Stripe, under their own terms. You confirm that you are authorized to use the payment method you provide, and you agree to keep your billing information current. We may request a temporary pre-authorization to confirm that a card is valid.
Promotions. Discounts and promotional codes may have extra conditions, may expire, are void where prohibited, and have no cash value. Promotions never require you to receive a prescription.
We may refuse or cancel an order because of pricing errors, unavailability, or suspected fraud. If we cancel after charging you, we will refund the charge.
Termination and Suspension
BIOELITE may suspend or end your access to the Website Services if you violate these Terms or act unlawfully or abusively. Ending a clinical relationship follows applicable professional standards, including reasonable notice and help with transferring your care where required. Sections that by their nature should survive will survive termination.
Copyright Complaints (DMCA)
BIOELITE follows the Digital Millennium Copyright Act's notice-and-takedown procedures. To report claimed infringement, send a written notice with the subject line "DMCA NOTICE" to [email protected] or to BIOELITE Hormone Health and Wellness LLC, 1101 N Congress Ave, Ste 100, Boynton Beach, FL 33426. The notice must include: your physical or electronic signature; identification of the copyrighted work; identification and location (URL) of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the copyright owner.
A counter-notice must include your signature; identification of the removed material and its prior location; a statement under penalty of perjury that you believe it was removed by mistake or misidentification; and your name, address, and phone number, with consent to the jurisdiction of the federal district court for your address (or the Southern District of Florida if you are outside the United States). A false notice or counter-notice may create liability.
Modifications to the Service and to These Terms
We may change, suspend, or discontinue any part of the Website Services. We may update these Terms by posting a revised version with a new effective date. For material changes, we will also make reasonable efforts to notify registered users by email. Changes apply going forward and do not affect disputes that arose before the change. If you continue using the Service after the effective date, you accept the updated Terms.
Dispute Resolution and Arbitration (Non-Clinical Claims)
Informal resolution first. Before starting arbitration or a lawsuit, please email [email protected] with a description of the dispute. Both sides will try in good faith to resolve it within 30 days.
What is covered. You and BIOELITE agree that any dispute arising from your use of the website or other Website Services, including billing, payments, website content, and account issues ("Covered Claims"), will be resolved by final and binding individual arbitration instead of in court, except as stated below.
What is not covered. This arbitration agreement does not apply to: (a) Clinical Claims, including any claim for medical negligence or malpractice; (b) claims that qualify for small claims court, which either party may bring there; or (c) claims to protect intellectual property. Clinical Claims are governed by Florida law, including Chapter 766, Florida Statutes. A Clinical Claim may be arbitrated only if you and BIOELITE sign a separate written agreement, such as voluntary binding arbitration under Section 766.207, Florida Statutes. Using the website does not create that agreement.
Rules and location. Covered Claims will be administered by JAMS under its applicable rules, including its Consumer Minimum Standards, and heard in Palm Beach County, Florida, or by video, unless the parties agree otherwise. The Federal Arbitration Act governs this section. Fees are allocated under JAMS rules. For consumer claims, BIOELITE will pay any costs that JAMS rules require the business to pay. The arbitrator may award the same individual relief a court could.
Class action waiver. For Covered Claims, you and BIOELITE may bring claims only individually, not as a plaintiff or class member in any class, collective, or representative proceeding. If this waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.
30-day opt-out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms. To opt out, email [email protected] with the subject line "Arbitration Opt-Out" and include your name, address, and email or phone number. Opting out does not affect the rest of these Terms.
Severability. If any part of this section is found unenforceable, the rest remains in effect. If a court decides that a particular claim or remedy (such as public injunctive relief) cannot be arbitrated, only that claim or remedy will be decided in court.
Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where the law of the state where you receive care must apply. Any court action not subject to arbitration must be filed in a state or federal court in Palm Beach County, Florida, except that small claims actions may be filed in the county where you live. Nothing in these Terms waives rights that cannot be waived under the law of the state where you live or receive care.
Severability
If any part of these Terms is found unenforceable, it will be enforced to the maximum extent permitted, and the rest of the Terms will remain in effect.
No Agency
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and BIOELITE.
Entire Agreement and Notice
These Terms, together with the Privacy Policy and Medical Disclaimer, are the entire agreement between you and BIOELITE regarding the Website Services. Your clinical care is also governed by the patient documents you sign. If BIOELITE does not enforce a provision, that is not a waiver. We may send notices through the Service or to the contact information you provided, and you agree to keep it current. Send notices to us at [email protected] unless these Terms specify another method.
Questions and How to Contact Us
BIOELITE Hormone Health and Wellness LLC
1101 N Congress Ave, Ste 100, Boynton Beach, FL 33426
Phone: (561) 821-3005
Email: [email protected]
Text Message (SMS) and Email Terms
Program. BIOELITE sends text messages through our business phone service from standard 10-digit numbers: our main line, (561) 821-3005, and our appointment and refill reminder line, (754) 290-4321.
Message types. If you give your mobile number and agree to receive texts, you consent to receive messages that may be automated, including:
- Prescription reorder and refill reminders
- Lab reminders and notices that results are ready
- Treatment check-ins
- Appointment reminders and scheduling messages
- Replies to your texts, which may be sent by our AI assistant. The AI assistant takes messages and helps schedule appointments. It does not give medical advice, and you can ask for a staff member at any time.
Consent is optional. Agreeing to texts is not a condition of purchase or of receiving care.
Frequency and charges. Message frequency varies. Message and data rates may apply.
Help and opt-out. Reply HELP for help or call (561) 821-3005. Reply STOP to opt out, and we may send one final message confirming your opt-out. Reply START to opt back in. You may need to opt out separately from each number that texts you. Carriers are not liable for delayed or undelivered messages.
No sharing of opt-in data. We do not sell, rent, or share mobile phone numbers, text opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes.
Your device. You confirm that you are the owner or authorized user of the mobile number you provide and that you are responsible for any carrier charges.
Privacy and security. Reminder texts are kept generic and do not include health details. Standard text messages and email are not encrypted end-to-end and could be read by others, so please do not send detailed health information by text. Call or email us instead. You can ask us to use a different contact method or to stop texting you at any time, and we will honor reasonable requests. See our Privacy Policy.
Last updated: October 23, 2026