Privacy Policy

Effective date: October 23, 2026
Last updated: October 23, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

BIOELITE Hormone Health and Wellness ("BIOELITE," "we") is a medical practice in Boynton Beach, Florida. Part 1 is our HIPAA Notice of Privacy Practices, which covers your health information ("PHI"). Part 2 covers our website, texts, and online tools.

Privacy Officer: Glenn Garamella · 1101 N Congress Ave, Ste 100, Boynton Beach, FL 33426 · (561) 821-3005 · [email protected]

Part 1 — Notice of Privacy Practices (HIPAA)

Our duties

The law requires us to keep your PHI private and to give you this notice of our legal duties and privacy practices.
We must follow the notice currently in effect.
If your unsecured PHI is breached, we will notify you.
We may change this notice, and the change will apply to all PHI we hold. The new notice will be posted on our website and available in our office or on request.

Treatment. We use your information to care for you, and we share it with others who treat you. Examples: we send prescriptions to a pharmacy, order labs, or talk with another doctor.

Payment. We use your information to bill for and collect payment, for example by processing your payment. We do not bill insurance.

Health care operations. We use your information to run the practice: quality review, training, audits, scheduling, and appointment and refill reminders.

Business associates. We use vendors who handle PHI for us, such as our electronic health record, cloud hosting, email, phone system, and scheduling tools. Where the law requires it, they sign agreements to protect your information.

We may also use or share your information without your authorization in the following cases, as the law allows or requires:

When required by law.
For public health activities, such as disease reporting, reporting adverse drug events, or preventing serious harm.
To report suspected abuse, neglect, or domestic violence.
For health oversight, such as audits, inspections, and licensing.
In lawsuits and legal actions, in response to a court order or subpoena.
For law enforcement, as the law allows.
To coroners, medical examiners, and funeral directors.
For organ and tissue donation.
For research that is approved under privacy rules.
To prevent a serious threat to health or safety.
For special government functions, such as military, national security, or protective services.
For workers' compensation.
To family members or friends involved in your care or payment, unless you object. In an emergency, or if you cannot agree, we use our judgment.

Florida law and federal rules on substance-use treatment records may give some information extra protection. Where that applies, we follow the stricter rule.

Uses that need your written permission

We will not do the following without your written authorization:

Use or share psychotherapy notes (we generally do not keep them).
Use your information for marketing.
Sell your information. We do not sell PHI.

Any other use not described in this notice also needs your written permission. You may revoke a permission in writing at any time. Revoking does not undo what we already did in reliance on it.

Your rights

To use any of these rights, contact the Privacy Officer.

Get a copy of your records, on paper or electronically. We may charge a reasonable cost-based fee. We usually respond within 30 days.
Ask us to correct your records. If we say no, we will tell you why in writing within 60 days.
Ask for confidential communications. For example, you can ask us to use a different address or phone number, or not to text you. We will agree to reasonable requests.
Ask us to limit what we use or share. We are not required to agree. If you pay in full out of pocket for a service, we must agree not to share that information with your health plan for payment or operations, unless the law requires it.
Get a list of disclosures we made in the past 6 years, other than for treatment, payment, operations, and a few other cases. One list a year is free.
Get a paper copy of this notice at any time, even if you received it electronically.
Choose someone to act for you, such as a health care power of attorney or legal guardian.
Be notified after a breach of your unsecured information.

Complaints

If you believe your privacy rights were violated, you can complain to our Privacy Officer (contact above). You can also complain to the U.S. Department of Health and Human Services, Office for Civil Rights: 200 Independence Ave SW, Washington, DC 20201 · 1-877-696-6775 · www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.

Part 2 — Website, texts, and online tools

What we collect

Information you give us, through forms, booking, calls, texts, email, and our apps. This includes your name, contact details, date of birth, health history, and payment details.
Website forms. Our website contact and booking forms collect contact and scheduling information, such as your name, phone, email, and preferred appointment time. Please do not submit detailed health information through website contact forms. We collect your health history through our intake process, during your visit, or by phone.
Automatic data from our website: device and browser type, pages viewed, links clicked, referring site, approximate location from IP address, IP address, and cookie or pixel identifiers.

Cookies, pixels, analytics, and advertising

We and our analytics and advertising partners, such as Google (including Google Analytics 4) and Meta (Facebook and Instagram), may use cookies, pixels, tags, and similar technologies on our public marketing pages. We use them to understand how the site is used, improve its performance, measure our ads, and show BIOELITE ads to people who visited our site or to similar audiences on other sites and apps. We may add or change these partners over time. If we do, this policy will still describe how they are used.
Where we do not place them. We configure these tools so they are not placed on pages where patients enter health information, including our patient portal, intake and medical history forms, booking confirmation details, and the AlphaX app. We set up analytics not to receive what you type into forms.
We do not intentionally share PHI with advertising or social media platforms. Information our partners collect on public pages, such as the page you visited, is handled under their own privacy policies.
Our contact form, booking calendars, and intake tools are provided by our scheduling and communications vendor, HighLevel, which operates them on our behalf.
Our Facebook and Instagram pages are governed by Meta's privacy policy.

How to opt out of tracking

Browser settings: block or delete cookies, or use private browsing. Blocking cookies may affect some site features.
Meta: manage ad settings at facebook.com/adpreferences.
Google: manage ad settings at adssettings.google.com and opt out of Google Analytics with the Google Analytics opt-out add-on.
Industry opt-outs: the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative at optout.networkadvertising.org.
Global Privacy Control: where the law requires, we treat a Global Privacy Control (GPC) browser signal as a request to opt out of targeted advertising and of the "sale" or "sharing" of personal information for your browser.
Opting out of interest-based ads does not stop all ads. You may still see generic BIOELITE ads.

Phone, texts, and AI assistant

Calls and texts to our main line, (561) 821-3005, may be answered by an AI assistant. It takes messages and helps schedule appointments. It does not give medical advice, and you can ask for a staff member at any time.
Appointment and refill reminders come from (754) 290-4321. These texts are kept generic and do not include health details.
Text messages are not encrypted end-to-end and could be read by others. Our phone and text service and its AI assistant, and our cloud provider (including AI label reading in the AlphaX app), are provided under HIPAA business associate agreements. The AI assistant does not share your health information. Please do not send detailed health information by text. Call or email us instead, or ask us not to text you. You do not have to agree to texts to receive care.
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out, or START to opt back in.
We do not sell, rent, or share mobile phone numbers, text opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes.

Email

Email may not be encrypted in transit to your provider. Let us know if you prefer another method.

AlphaX app

The AlphaX app at alphax.bioelite.org has its own privacy notice, available at alphax.bioelite.org/privacy. That notice describes how the app handles your information.

We share health information only as Part 1 allows. Outside HIPAA, we share website data with service providers who work for us, with the analytics and advertising partners described above (limited to data from our public marketing pages), and when the law requires it. We do not sell personal information for money. Some state laws may treat the use of advertising cookies and pixels as "selling," "sharing," or "targeted advertising." You can opt out as described above or by contacting us.

Security and retention

We use administrative, physical, and technical safeguards, including encrypted storage. No system is perfectly secure. We keep medical records as long as Florida law requires, and other data only as long as needed. If a breach affects Florida residents, we will notify you as Florida law (§501.171) and HIPAA require.

Your choices

You can opt out of texts (STOP) and marketing emails (unsubscribe link).
You can opt out of interest-based advertising and analytics as described in "How to opt out of tracking."
You can ask to see, correct, or delete non-medical personal information. Medical records must be kept as the law requires.
Residents of states with consumer privacy laws may have additional rights, including the right to opt out of targeted advertising. Contact us and we will respond as your state's law requires. Requests are handled at no charge and without discrimination.

Children

Our services are for adults 18 and older. We do not knowingly collect information from children.

Changes

We will post updates here with a new effective date. Material changes to Part 1 will also be available in our office and on request.

Contact

Privacy Officer · 1101 N Congress Ave, Ste 100, Boynton Beach, FL 33426 · (561) 821-3005 · [email protected]